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Rights and Responsibilities of Families

While you and your family are receiving services from Children First, you have the right:

Child in cape

to be a full partner in all aspects of your child and family’s involvement;
to know the name and role of those involved with your family team;
to be informed of the possible risks and benefits of all treatment options and whenever the intervention/treatment changes;
to be treated with dignity and respect, without discrimination;
to have your personal information treated in confidence and used in a way that respects your wishes;
to a welcoming, accessible, safe and secure service environment;
to receive services in a format suitable to your own learning and communication style or needs;
to bring forward a concern or complaint and have access to a complaint resolution process;
to withdraw consent at any time; and
discontinue your voluntary involvement with Children First.

Your Responsibilities include:

actively participating in all aspects of your child and family’s involvement with us;
providing accurate and timely information about your child and family;
asking questions to ensure you understand;
treating others with dignity and respect, without discrimination; and
notifying Children First if you no longer wish to participate in services.

*Please refer to the Parent Handbook for more information.